Frequently Asked Questions

Shipping

We start preparing your order within 1-2 business days, after which it is shipped to you.

  • Standard Shipping: 7-14 business days
  • Home Delivery: 6-12 business days

In most cases, orders arrive sooner. We make every effort to expedite deliveries as much as possible.

Once your order is dispatched, you will receive a tracking number so you can follow its progress every step of the way.

What is Eleva?


Eleva is a brand for women created to combine comfort, confidence, and flattering pieces suitable for everyday wear.

Are Eleva products comfortable for everyday wear?

Yes, our products are selected with everyday comfort in mind, so you can enjoy support without sacrificing comfort.

How can I track my order?

After placing your order, you can track it every step of the way through the "Order Tracking" option in the website's menu.

What should I do if I received the wrong or a damaged product?

Please contact our customer service team at support@buyeleva.com with your order number and photos of the product, and we will assist you further.

Is it comfortable enough to wear all day and in hot weather?

Yes. The fabric is flexible and breathable, stretches with the body and doesn't feel stiff. You can wear it to work, events, and on hot days – without feeling constricted.